You’ve Got Questions.
We’ve Got Answers.
You’ve Got Questions.
We’ve Got Answers.
About Us
Who do you service?
We exclusively supply builders and developers working on high-end residential and duplex projects across Australia.
Why Is TIM-01 So Cost-Effective?
We beat the competition by 20% through a lean approach—no flashy showrooms or unnecessary overheads. By streamlining our supply chain and leveraging third-party manufacturing, warehousing, and distribution, we keep costs low without cutting corners.
What makes TIM-01’s timber flooring better?
Our flooring combines sustainably sourced European Oak, eucalyptus bases, and ABCD grade oak, delivering unmatched durability and performance at a more competitive price—without sacrificing quality.
Who manufactures your timber flooring?
We work directly with industry-leading manufacturers that have been in the business for decades. This ensures our timber is processed and produced to the highest standards, so you get a superior product at the best price.
Are TIM-01 products environmentally certified?
Yes, our timber is responsibly sourced, and we are committed to sustainable practices with products and materials that meet international environmental standards.
Product Details & Specifications
What colour options are available?
Our range includes 10 curated colours, from light to dark (TIM-01 to TIM-10), each with its own unique grain and natural texture.
Why only 10 colours?
We've streamlined our palette to the 10 most versatile and timeless colours, carefully chosen from a pool of 100. Each one offers a distinct balance of style and natural beauty that architects approve of, allowing us to meet the needs of builders without overwhelming them with endless options.
What grade of timber is used in TIM-01 products?
We offer two carefully selected grades of European oak: Clean for a sophisticated, classic finish, and Natural for a distinctive, rustic look.
Can TIM-01 flooring be used with underfloor heating systems?
Yes, our engineered European oak flooring is compatible with most underfloor heating systems. Its multi-layer construction provides excellent stability and heat distribution without warping.
Do you offer custom widths or lengths?
In addition to our standard sizes, we can provide custom widths up to 300mm and lengths up to 3m for projects requiring a more tailored approach.
Durability & Care
How durable is TIM-01 flooring?
Our boards are built to last, featuring a multi-layer core and a UV matte finish that protects against wear while maintaining a natural, non-glossy look.
Can TIM-01 flooring be used with underfloor heating systems?
Yes. TIM-01 engineered oak flooring is suitable for use with underfloor heating systems when installed in accordance with our installation guidelines.
How do I maintain TIM-01 flooring?
General care includes regular sweeping or vacuuming, avoiding excess moisture, and using furniture pads to prevent scratches. For more information, check out our warranty and maintenance guide.
Can TIM-01 be installed in bathrooms or wet areas?
While our engineered boards resist warping and moisture better than solid timber, we recommend avoiding installation in high-moisture areas like bathrooms or laundries.
What warranty does TIM-01 offer?
TIM-01 offers a 15-year limited structural warranty for the original purchaser. This covers defects in manufacturing, including delamination, expansion, and contraction. For more information, check out our warranty and maintenance guide.
Ordering & Delivery
How long does a typical order take?
TIM-01 flooring is typically delivered to site within 10 weeks of deposit approval. Lead times may vary depending on project size, custom colour requirements, and shipping schedules, but we will confirm your delivery program before production commences.
Can TIM-01 match a custom colour?
Custom colour matching is available with a fast 2-week turnaround to keep your project on schedule.
How is TIM-01 delivered to site?
We provide last-mile delivery across Australia using crane or forklift trucks to ensure the timber is safely delivered to your site.
Is there a minimum order quantity?
We typically cater to larger projects, but we’re flexible on order sizes. Let us know your project specs, and we’ll provide a tailored quote.
Do you offer project support?
Yes, we offer on-site consultations for larger projects or unique requirements, ensuring you get the right flooring solution for your build.
TIM-01 Privacy Policy
Introduction
At TIM-01 Pty Ltd (ABN 57 671 346 295), we are committed to protecting your personal information according to the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy outlines how we collect, use, disclose, and safeguard your data when you interact with us.
What Information We Collect
We collect personal details like your name, email, phone number, address, and payment information when you place orders or contact us. We may also collect non-personal information like your IP address for analytical purposes.
How We Use Your Information
We use your information to:
Process orders and manage deliveries.
Provide customer service and product support.
Offer marketing communications (with your consent).
Improve our services and site functionality.
Disclosure
We will not share your information with third parties unless required for order processing, delivery, or as required by law.
Security
We collect personal details like your name, email, phone number, address, and payment information when you place orders or contact us. We may also collect non-personal information like your IP address for analytical purposes.
Your Rights
You can access, modify, or delete your personal data by contacting us at [insert email].
Changes to the Policy
We may update this policy occasionally. The latest version will always be available on our website.
Terms of Use
General Information
The information on this website is provided for general purposes only. TIM-01 Pty Ltd makes no guarantees about the accuracy or completeness of the content. While we strive to provide up-to-date and accurate information, we are not liable for errors, omissions, or any losses resulting from reliance on the website content.
Product Descriptions
All product descriptions, including dimensions, finishes, and specifications, are subject to change without notice due to natural variations in timber products.
Liability
TIM-01 Pty Ltd is not liable for any damages or losses arising from the use or inability to use this website, including any indirect or consequential damages.
Intellectual Property
All content on this website, including logos, images, and text, is the property of TIM-01 Pty Ltd unless otherwise stated. Unauthorised use is strictly prohibited.