Frequently Asked Questions
Who do you service?
We exclusively supply builders and developers working on high-end residential and duplex projects across Australia.
Why is TIM-01 so cost-Effective?
We beat the competition by 20% through a lean approach—no flashy showrooms or unnecessary overheads. By streamlining our supply chain and leveraging third-party manufacturing, warehousing, and distribution, we keep costs low without cutting corners.
What makes TIM-01’s timber flooring better?
Our flooring combines sustainably sourced European Oak, eucalyptus bases, and ABCD grade oak, delivering unmatched durability and performance at a more competitive price—without sacrificing quality.
Who manufactures your timber flooring?
We work directly with industry-leading manufacturers that have been in the business for decades. This ensures our timber is processed and produced to the highest standards, so you get a superior product at the best price.
What colour options are available?
Our range includes 10 curated colours, from light to dark (TIM-01 to TIM-10), each with its own unique grain and natural texture.
Why only 10 colours?
We've streamlined our palette to the 10 most versatile and timeless colours, carefully chosen from a pool of 100. Each one offers a distinct balance of style and natural beauty that architects approve of, allowing us to meet the needs of builders without overwhelming them with endless options.
What grade of timber is used in TIM-01 products?
We offer two carefully selected grades of European oak: Clean for a sophisticated, classic finish, and Natural for a distinctive, rustic look.
Can TIM-01 flooring be used with underfloor heating systems?
Yes, our engineered European oak flooring is compatible with most underfloor heating systems. Its multi-layer construction provides excellent stability and heat distribution without warping.
How durable is TIM-01 flooring?
Our boards are built to last, featuring a multi-layer core and a UV matte finish that protects against wear while maintaining a natural, non-glossy look.
Can TIM-01 flooring be used with underfloor heating systems?
Yes. TIM-01 engineered oak flooring is suitable for use with underfloor heating systems when installed in accordance with our installation guidelines.
How do I maintain TIM-01 flooring?
General care includes regular sweeping or vacuuming, avoiding excess moisture, and using furniture pads to prevent scratches. For more information, check out our warranty and maintenance guide.
Can TIM-01 be installed in bathrooms or wet areas?
While our engineered boards resist warping and moisture better than solid timber, we recommend avoiding installation in high-moisture areas like bathrooms or laundries.
What warranty does TIM-01 offer?
TIM-01 offers a 15-year limited structural warranty for the original purchaser. This covers defects in manufacturing, including delamination, expansion, and contraction. For more information, check out our warranty and maintenance guide.
How long does a typical order take?
TIM-01 flooring is typically delivered to site within 10 weeks of deposit approval. Lead times may vary depending on project size, custom colour requirements, and shipping schedules, but we will confirm your delivery program before production commences.
Can TIM-01 match a custom colour?
Custom colour matching is available with a fast 2-week turnaround to keep your project on schedule.
How is TIM-01 delivered to site?
We provide last-mile delivery across Australia using crane or forklift trucks to ensure the timber is safely delivered to your site.
Is there a minimum order quantity?
We typically cater to larger projects, but we’re flexible on order sizes. Let us know your project specs, and we’ll provide a tailored quote.
Do you offer project support?
Yes, we offer on-site consultations for larger projects or unique requirements, ensuring you get the right flooring solution for your build.
