FAQ

You’ve Got Questions.
We’ve Got Answers.

You’ve Got Questions.
We’ve Got Answers.

About Us

Who do you service?

We exclusively supply builders and developers working on high-end residential and duplex projects across Australia.

Why Is TIM-01 So Cost-Effective?

We beat the competition by 20% through a lean approach—no flashy showrooms or unnecessary overheads. By streamlining our supply chain and leveraging third-party manufacturing, warehousing, and distribution, we keep costs low without cutting corners.

What makes TIM-01’s timber flooring better?

Our flooring combines sustainably sourced European Oak, eucalyptus bases, and ABCD grade oak, delivering unmatched durability and performance at a more competitive price—without sacrificing quality.

Who manufactures your timber flooring?

We work directly with industry-leading manufacturers that have been in the business for decades. This ensures our timber is processed and produced to the highest standards, so you get a superior product at the best price.

Are TIM-01 products environmentally certified?

Yes, our timber is responsibly sourced, and we are committed to sustainable practices with products and materials that meet international environmental standards.

Product Details & Specifications

What colour options are available?

Our range includes 10 curated colours, from light to dark (TIM-01 to TIM-10), each with its own unique grain and natural texture.

Why only 10 colours?

We've streamlined our palette to the 10 most versatile and timeless colours, carefully chosen from a pool of 100. Each one offers a distinct balance of style and natural beauty that architects approve of, allowing us to meet the needs of builders without overwhelming them with endless options.

What grade of timber is used in TIM-01 products?

We offer two carefully selected grades of European oak: Clean for a sophisticated, classic finish, and Natural for a distinctive, rustic look.

Can TIM-01 flooring be used with underfloor heating systems?

Yes, our engineered European oak flooring is compatible with most underfloor heating systems. Its multi-layer construction provides excellent stability and heat distribution without warping.

Do you offer custom widths or lengths?

In addition to our standard sizes, we can provide custom widths up to 300mm and lengths up to 3m for projects requiring a more tailored approach.

Durability & Care

How durable is the flooring?

Send us your project specs, and we’ll be in touch the same day, and get you a quote within 24 hours. Once approved, we’ll send free samples, and a 30% deposit secures your order. Final payment is due before delivery.

How do I care for TIM-01 flooring?

General care includes regular sweeping or vacuuming, avoiding excess moisture, and using furniture pads to prevent scratches. For more information, check out our warranty and maintenance guide.

Can TIM-01 flooring be used in high-moisture areas?

While our engineered boards resist warping and moisture better than solid timber, we recommend avoiding installation in high-moisture areas like bathrooms or laundries.

Do you offer a warranty?

TIM-01 offers a 15-year limited structural warranty for the original purchaser. This covers defects in manufacturing, including delamination, expansion, and contraction. For more information, check out our warranty and maintenance guide.

Ordering & Delivery

What’s the ordering process?

Our boards are built to last, featuring a multi-layer core and a UV matte finish that protects against wear while maintaining a natural, non-glossy look.

How fast is your custom order service?

Custom colour matching is available with a fast 2-week turnaround to keep your project on schedule.

Do you offer last-mile delivery?

We provide last-mile delivery across Australia using crane or forklift trucks to ensure the timber is safely delivered to your site.

Do you have a minimum order size for high-end residential or duplex projects?

We typically cater to larger projects, but we’re flexible on order sizes. Let us know your project specs, and we’ll provide a tailored quote.

Do you offer on-site consultations?

Yes, we offer on-site consultations for larger projects or unique requirements, ensuring you get the right flooring solution for your build.

TIM-01 Privacy Policy

Introduction

At TIM-01 Pty Ltd (ABN 57 671 346 295), we are committed to protecting your personal information according to the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy outlines how we collect, use, disclose, and safeguard your data when you interact with us.

What Information We Collect

We collect personal details like your name, email, phone number, address, and payment information when you place orders or contact us. We may also collect non-personal information like your IP address for analytical purposes.

How We Use Your Information

We use your information to:

  • Process orders and manage deliveries.

  • Provide customer service and product support.

  • Offer marketing communications (with your consent).

  • Improve our services and site functionality.

Disclosure

We will not share your information with third parties unless required for order processing, delivery, or as required by law.

Security

We collect personal details like your name, email, phone number, address, and payment information when you place orders or contact us. We may also collect non-personal information like your IP address for analytical purposes.

Your Rights

You can access, modify, or delete your personal data by contacting us at [insert email].

Changes to the Policy

We may update this policy occasionally. The latest version will always be available on our website.

Terms of Use

General Information

The information on this website is provided for general purposes only. TIM-01 Pty Ltd makes no guarantees about the accuracy or completeness of the content. While we strive to provide up-to-date and accurate information, we are not liable for errors, omissions, or any losses resulting from reliance on the website content.

Product Descriptions

All product descriptions, including dimensions, finishes, and specifications, are subject to change without notice due to natural variations in timber products.

Liability

TIM-01 Pty Ltd is not liable for any damages or losses arising from the use or inability to use this website, including any indirect or consequential damages.

Intellectual Property

All content on this website, including logos, images, and text, is the property of TIM-01 Pty Ltd unless otherwise stated. Unauthorised use is strictly prohibited.